Terms of Sales
The IZAC store company - France (hereinafter referred to as "JSR Society") markets IZAC articles in France. Anxious to always better meet the expectations of its customers, the JSR company wished to set up, in addition to the network of stores it operates, a remote sales network by telephone and electronically (Internet) of some of its products. The use of the distance selling process described in these general conditions of sale is reserved only for consumers, in the sense given by law and jurisprudence, acting exclusively for their own account and domiciled in "mainland France".
These general conditions of sale are applicable to all sales of IZAC items concluded either through the customer service set up by the company JSR, or via the merchant site accessible from the French version of the website www.izac.fr .
1.1 Regarding the sale by telephone, any sale of IZAC items through customer service set up by JSR is concluded under the resolving condition of the acceptance of these general conditions of sale by the customer .
1.2 Regarding the sale by electronic means (Internet), the Customer declares that they have read these general conditions of sale before placing his order. The validation of his order is therefore appropriate for acceptance without restriction or reserve of these general conditions of sale.
In accordance with the provisions of article 1369-4 of the civil code repealed by order n ° 2016-131 of February 10, 2016-art 3-, these general conditions of sale may be kept by any person visiting the website www.izac.fr By means of a computer recording and can be reproduced, by means of their printing; These general conditions of sale are applicable as long as they appear on the website www.izac.fr. In the event that, after the date of their website deletion www.izac.fr, these general conditions of sale would nevertheless remain accessible to the public via other websites or by any other means, they would however no longer be enforceable against JSR.
JSR SAS company with a capital of 6,095,000 euros, registered in the Nanterre Trade and Companies Register under number 449 572 999 00893, whose head office is located at 10/16 avenue de l'Europe 92300 Levallois Perret. Tel: +33 1 42 78 27 33.
The information relating to all IZAC articles likely to be sold through the JSR company customer service is available, with their references, in all IZAC stores, as well as on the website www.izac.fr.
This information complies with the prescriptions required by the legal and regulatory texts in force and, in particular, by articles L. 111-1 and L.113-3 of the Consumer Code and by the ministerial decree of December 3, 1987 " to consumer information on prices ".
4.1 Orders by phone
Orders will be received, in French or in English, by the Customer Service of the company JSR either at +33 1 77 35 14 72 (price of a local call), or via the call numbers of the company JSR And this from metropolitan France from Monday to Thursday from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m. and Friday from 9 a.m. to 5:00 p.m. - except public holidays.
4.2 Internet orders
Orders may be placed on the Internet on the merchant site accessible from the French version of the website www.izac.fr. The customer keeps telecommunications costs at his expense when accessing the Internet and the use of the Site www.izac.fr.
The customer must, to be able to buy a product, fill out an order form specifying certain compulsory fields so that his selection can be taken into account by the company JSR.
In the event of prolonged inactivity when connecting it is possible that the selection of the items chosen before this inactivity is no longer guaranteed. The customer will be invited to resume his selection of products from the start.
All the stages necessary for sale will be specified on the website www.izac.fr In accordance with the provisions of article 1369-1 of the civil code repealed by ordinance n ° 2016-131 of February 10, 2016-art 3-. Pursuant to the provisions of article 1369-4 of the civil code repealed by order n ° 2016-131 of February 10, 2016-art 3-, the customer will have the possibility, before definitively validated his order, to check the details of his Order and its total price and correct any errors, before confirming it to express its acceptance. From the moment the customer validated his order, the company JSR will accuse the reception of it without delay and electronically. However, the sale will only be considered final after sending the Customer to confirm the order by JSR, specifying the shipment of the items. Only the items shipped will be debited.
4.3 Refusals of orders
In accordance with the provisions of article L.121-11 of the Consumer Code, the JSR company will be entitled to refuse any abnormal or placed order in bad faith, or any order of a customer with whom a dispute relating to payment would exist of a previous order.
The gift card (the ‘‘ card ’’) is the property of the company JSR, its holder being a simple depositary.
It can be purchased in store (physical card) or on the merchant site (virtual card) and is valid for a period of one year from the date of purchase in store, or if necessary, the date of Sending the virtual card to the client's email address.
At the expiration of the validity period, the card cannot be renewed or used to make purchases, and no available balance of the card can be requested.
The card is not nominative, its holder will be exclusively responsible for its use and its guard. It cannot be replaced in the event of theft, loss and damage.
In both cases, the gift card can be used for the purchase of products for sale in all IZAC stores or on the merchant site, until its total amount is exhausted and this during its entire period of validity.
The gift card will be debited with each use of the order price.
When the order price is higher than the available balance, the Customer will be asked to pay the difference by any other payment method accepted in IZAC stores or on the merchant site.
The customer can consult the available balance in an IZAC store or on the merchant site when placing an order.
The return of the gift card not yet used is accepted according to the following conditions:
• The physical card purchased in all IZAC stores can be returned within 14 days from its date of purchase;
• The virtual card purchased on the merchant site can be returned within 14 days from its date of dispatch on the email box provided by the customer at the time of the order.
In the event of withdrawal under the aforementioned conditions, the price of the card will be reimbursed with the same payment method as that used for its purchase. To solicit the refund, the customer must be able to justify the original receipt or the e-ticket, and if necessary, the card used to make the payment as well as the transaction receipt. E-TICKET is attached to the order confirmation email and also available on the customer account accessible from the merchant site.
The reimbursement of the products purchased with a gift card and being returned will be made by crediting the price of the product returned to the available balance of the card. If the card no longer exists or if its validity duration has expired, the price of the product will be credited in the form of a voucher or on a new gift card given:
(i) either in store for the reimbursement of products purchased in stores;
(ii) or by email to the customer's address who made the purchase for the reimbursement of products purchased on the merchant site.
Finally, the company JSR cannot be held responsible for the non-reception or the delay in receipt of a virtual card by the customer for all reasons independent of its will (breakdown/failures of telecommunications systems, spam, etc.), in the event loss of information communicated to the customer, or in the event of inaccuracy of the customer's contact details.
The price of articles is understood all taxes included. Unless expressly stipulated otherwise when ordering made on the website www.izac.fr or by phone in customer service.
The price including tax of each of the items that the customer would like to acquire, as well as the amount of transport costs relating to their delivery, will be communicated to him either when he calls the customer service of the JSR company, or when connecting to the website www.izac.fr.
In accordance with the provisions of article L.221-13 of the Consumer Code, the Customer will receive, during delivery, for each of the items, the written confirmation of the price paid detailing the price of the items and the delivery costs the case Based on him.
The payment of customer's purchases can be carried out by bank card (are accepted the cards of the "CB" network, Visa, Mastercard, American Express). When paying by bank card, the customer's bank card is debited when preparing the order.
To this end, the Customer confirms to the customer service of the company JSR, during an order by phone, and guarantees the company JSR, during an order via the Internet, that it is the holder of the bank card and that The name appearing on this bank card to be debit is well and then communicates either by phone or in a secure environment on the Internet, the number and expiration date appearing in the front of its bank card as well as the visual cryptogram numbers appearing on the back (or on the front) of his bank card.
Secure payment: all transactions made on www.izac.fr are secure thanks to the Caisse payment system from Epargne Ile de France: SP Plus.
No banking information passes on www.izac.fr.
SP Plus is HTTPS, PCI-DSS and PCI-3DS certified: this means that all the information transit on this platform is encrypted and protected, and never circulate clear on the Internet.
All our payments are subject to 3D Secure; During payment, we ask your bank to authenticate you (for example by sending an SMS or connection to your online bank) to validate your payment.
The delivery of the items will take place after the payment of the amount of the order has been registered. In accordance with the provisions of the Consumer Code, the delivery of the items ordered will occur within the time limits communicated by the company JSR and, in the absence of indication, in any event at the latest within 30 days from the order, under Complete payment of the price.
The delivery time of a product, corresponds to the period of preparation of the order, to which is added the delivery time by the carrier according to the mode of transport chosen by the customer.
IZAC cannot be held responsible for delivery delays which are attributable either to the customer, or to the unpredictable and insurmountable fact of a third party to the contract, or to a case of force majeure. All items presented are available in stock.
The Customer is informed that depending on the availability of the items, his order may be subject to several separate shipments.
In the event of delay in delivery compared to the above -mentioned maximum period, the Customer may contact customer service to enjoin them to execute the delivery within a reasonable additional time. In the event of non-compliance with this new period, the Customer may by e-mail or by letter, solve the contract and obtain the refund of his order within 14 days of the denunciation of the contract.
Free delivery in store:
Your order is delivered free of charge in the store of your choice in mainland France within 2 to 4 working days.
Note: if the store is temporarily unable to offer this service, it will not be in the list of stores offered.
Home delivery at home:
Your order is delivered within 2 to 4 working days to the address you have indicated in the delivery stage during the order process.
The delivery offered in relay point:
Your order is delivered within 2 to 4 working days in the relay point that you have indicated in the delivery stage during the order process.
At the time of delivery, IZAC invites the customer to carry out any necessary examination to detect any missing, defects or other apparent or non-compliance vices of the products delivered to his order. The customer must in particular check the condition of the packaging, the number of packages and the products in their quantities, their references and their characteristics. The Customer is strongly advised to notify the carrier any reserve on the packaging and, if necessary, the condition of the products (example: open and/or damaged package).
If, during delivery, the external aspect of the package is not perfect, the customer will open in the presence of the carrier in order to verify the status of the article. In the event of damage to the item, the Customer will detail them precisely on the delivery slip, the provisions of article 11 below remaining also applicable.
Delivery is ensured thanks to the Chronopost services for mainland France, Corsica and Monaco, for a period of 2 to 5 days.
We deliver nearly 22 destinations in Europe and internationally. You will find below the list of these destinations:
Delivery is ensured thanks to the Chronopost International services (delivery times between 3 to 8 days).
- Germany, Belgium, Luxembourg, Netherlands: € 13
- Spain, Italy, United Kingdom: 16 €
- Austria, Denmark, Ireland, Portugal: 17 €
- Finland, Faroese Islands, Sweden: € 21
- Greece, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Russia: € 24
- Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Romania: € 24
- Switzerland: 25 €
- Asia: 65 €
- Canada, United States, Mexico: 70 €
- South America: 70 €
- Dom Tom: 70 €
- Africa: 85 €
The JSR company understands that those of its customers who are not satisfied with the articles ordered can exercise the right of withdrawal provided for in article L.221-18 of the Consumer Code in the best conditions.
Thus, the customer may exercise his right of withdrawal, without giving reason, within fourteen (14) days from the date of reception of the property. The reimbursement will take place without delay as soon as the property is returned in our warehouses. To notify his withdrawal decision, the Customer must notify us his decision by means of a declaration devoid of ambiguity by email at Serviceclient@izac.fr or by registered letter with acknowledgment of receipt to the address referred to in article 10.1 below. Refer to FAQs for more information concerning exchanges in stores and reimbursements.
To this end, we specify the model of withdrawal form provided for in the appendix to article R.221-1 of the Consumer Code:
(Please complete and return this form only if you wish to withdraw from the contract.)
In addition, the return of the gift card is governed by the provisions provided for in article 5 "Conditions of use of the gift card".
To restore the articles he would have already received the customer can return the articles by post to the address mentioned above, at its expense.
In this case, the customer must, in the fourteen (14) days of the communication of his decision to withdraw, return the article concerned, to the address indicated in his return voucher. Direct costs of referring the article will then be the responsibility of the Customer.
It will be up to the Customer to manage the proof of this return, which assumes that the items must be returned by registered mail, or by any other means giving certain date, the costs and risks of return remaining the responsibility of the customer. The reimbursement will take place immediately according to the reception, by the company JSR, of the returned items. The customer will be informed by email.
The reimbursement of the sums paid for the item (s) returned (s) will be carried out, depending on the method of payment of the items, by credit on the bank account of the customer corresponding to the bank card used for payment. Pursuant to article L.221-24 of the Consumer Code, the professional is not required to reimburse additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered by the professional..
The customer must ensure that the items delivered to him correspond to his order. In the event that the items delivered are not in accordance with his order, the Customer must inform the Customer Service of JSR on 01 77 35 14 72 or by email to the following address serviceclient@izac.fr, before. to return so that the anomaly can be noted.
Notwithstanding the specific guarantee conditions given to the Customer with the article delivered, the IZAC items are subject to the guarantee conditions provided for by law.
Reminder of articles L.217-4, L.217-5 and L.211-12 of the Consumer Code and Articles 1641 and 1648, first paragraph, of the Civil Code:
"Article L.217-4 of the Consumer Code: The seller is required to deliver good to the contract and responds to existing compliance defects during issuance. He also responds to compliance defects resulting from the packaging, assembly instructions or installation when it has been charged by the contract or was carried out under his responsibility. "
"Article L.217-5 of the Consumer Code:
To comply with the contract, the property must:
1 ° Being specific to the usually expected use of a similar property and, if applicable:
• correspond to the description given by the seller and have the qualities that the latter presented to the buyer in the form of a sample or model;
• Present the qualities that a buyer can legitimately wait for public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2 ° or present the characteristics defined by mutual agreement by the parties or be specific to any special use sought by the buyer, brought to the attention of the seller and which the latter accepted. "
"Article L.211-12: The action resulting from the lack of conformity is prescribed by two years from the delivery of the property. "
"Article 1641 of the Civil Code: The seller is held from the guarantee due to the hidden defects of the thing sold which make it unfit for the use to which it is destined, or which decreases this use so much, that the buyer would not have acquired it, or would have given a lower price, if he had known them. "
"Article 1648 of the Civil Code, first paragraph: The action resulting from crumbling vices must be brought by the buyer within two years from the discovery of the defect. "
The repair of the consequences of the hidden defect, when it has been proven, includes case law:
- either the completely free repair of the article, including labor costs,
- either its replacement or the total or partial refund of its price in the event that the item is completely unusable,
- and compensation for the damage possibly caused to persons and property by the defect of the article.
The JSR company offers after-sales service of its products. The customer can contact customer service by phone: +33 1 77 35 14 72 (price of a local call) or go to one of the IZAC stores in order to obtain more information on this service.
11.1 - Information or prior complaint For any information, complaint or question relating to the conditions of sale, you must contact the company's customer service as a priority at 01 77 35 14 72 (number not surcharged from a fixed line in mainland France), Monday On Friday except public holidays or unemployed, from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m. or by email at the following address serviceclient@izac.fr, or post at our head office located 10 avenue de l'Europe-92300 Levallois-Perret . 11.2 - Mediation request
The JSR company has been an electronic file that lists certain personal data relating to its customers. During a order placed with customer service or by internet on the website www.izac.fr by any new customer, this database will be enriched by means of information concerning it, which will then allow better meet your expectations and facilitate assistance services provided by customer service. This database was the subject of a declaration, in accordance with the prescriptions required by the law "Informatique et Libertés" n ° 78-17 of January 6, 1978, modified by law n ° 2004-801 of August 6, 2004. The "IZAC" brand, as well as all of the figurative or not brands and more generally all other brands, illustrations, images and logotypes appearing on IZAC articles, their accessories or their packaging, whether or not to be deposited, are And will remain the exclusive property of the company JSR. The execution by the company JSR of all or part of its obligations will be suspended in the event of a fortuitous case or force majeure which would embarrass or delay its execution. These general conditions of sale are subject to French law. In the absence of an amicable settlement of their dispute in accordance with the stipulations of article 10.
In the event of failure of the claim request to the consumer service or in the absence of a response from this service within two months, the consumer may submit the dispute relating to the order or to the CGV to a mediator who will try , in complete independence and impartiality, to bring the parties closer to lead to an amicable solution.
For more information on Mediation process .
In accordance with the provisions of the Consumer Code concerning the amicable dispute settlement, IZAC adheres to the service of the mediator of the E-commerce of the Fevad (Federation of e-commerce and distance selling) whose contact details are as follows:
FEVAD consumption mediator
BP 20015 - 75362 PARIS CEDEX 8 - https://www.mediatevad.fr.
After a written preliminary approach to consumers vis-à-vis IZAC, the mediator's service can be seized for any consumer dispute, the settlement of which would not have succeeded. To find out the mediator's referral methods, click here .
To submit their mediation request, the consumer has a claim form accessible on the mediator's website.
The parties to the contract remain free to accept or refuse the use of mediation as well as, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.
In addition, the European Commission has set up an online dispute settlement platform.
The platform is accessible to the following link: Online dispute settlement platform
In the event that the customer agrees to communicate individual data of a personal nature, he then has the individual right of access, withdrawal and rectification provided for by law and may in this regard have the information concerning him which would not more relevant.
Registration in the Bloctel service only concerns canvassing by telephone call. In the event of receipt of fraudulent SMS, the consumer can transfer it to 33,700.
As part of SMS sending from IZAC following a prior agreement from the Customer, the customer is able to unsubscribe/unsubscribe at any time, clearly mentioning at the end of the message “Stop + short number” or in By requesting customer service at Serviceclient@izac.fr
Depending on the choices issued when creating or consulting their accounts on the Internet, customers will be likely to choose whether they wish to receive offers from JSR, or be informed of specific operations via e-mail. If a customer no longer wishes to receive these offers, he can at any time request them by clicking on an electronic link available on emails for this purpose, or by modifying his account directly on the website www.izac.fr.
In accordance with the provisions of articles L.223-1 and L.223-2 of the Consumer Code, the customer who does not wish to be the subject of commercial prospecting by electronic or by phone may register for free on our list D 'Opposition to canvassing by sending a request to this effect by email to customer service at the following address serviceclient@izac.fr.
Any total or partial reproduction, modification or use of these brands, illustrations, images and logotypes, for any reason and on any medium whatsoever, without express and prior agreement of the JSR company, is strictly prohibited. The same is true of any combination or conjunction with any other brand, symbol, logotype and more generally any distinctive sign intended to form a composite logo. The same goes for all copyrights, drawings and models, patents which are the property of the company JSR.
Are considered as such, in particular, without this list being limiting, war, riots, insurrection, social disorders, strikes of all kinds and the problems of supply of the company JSR.
The JSR company will inform the customer of a similar fortuitous or force majeure in the seven (7) days of its occurrence. In the event that this suspension continues beyond a period of fifteen (15) days, the customer would then have the possibility of terminating the current order, and it would then be reimbursed under the conditions set out in the article 8 of these general conditions of sale.
Any dispute likely to result from the interpretation or execution of these general conditions of sale and its consequences will be subject to the exclusive jurisdiction of the French courts of the customer's place of domicile.
