LOG IN TO MY ACCOUNT AND PLACE YOUR FIRST ORDER ON YOUR NEW SITE
First time logging into your account on our new site?
We have sent you an account activation email from serviceclient@izac.fr (if you cannot find this email, we recommend checking your spam folder).
Can't find this email? Contact customer service at 01 77 35 14 72.
HOW TO ORDER
Your order takes place in several stages:
Step 1: Add items to your cart
To add an item to your cart, go to its page. Then select the size and/or color you want. Click "Add to cart." The cart located at the top right of your screen will inform you that your addition has been processed by indicating the number of items it contains.
You can then decide whether to view your shopping cart or finalize your order.
Step 2: Proceed to purchase
To finalize your order, you must first validate your cart. Click on "View cart" to access the summary page of your order. You can then modify the size and quantity of the items you have selected. The contribution to the delivery costs is indicated at the delivery stage. The delivery costs are those for delivery in France by default. The total amount of VAT on the products is specified. Click on the "proceed to purchase" button to proceed to the "Delivery" stage.
Step 3: Delivery: enter your delivery and billing details.
You will now access a form for entering your delivery and billing details.
If you've already placed an order on izac.fr, you have a customer account. Log in using your email address and password. This way, you won't have to enter your delivery and billing information again. Fields marked with an asterisk (*) are required.
After validating your information, click on "Continue to payment" you will be redirected to the payment step.
Step 4: Payment
Select and enter your "Paypal" payment details. For payment by Visa, CB, Amex, or MasterCard, select "Payment by card" and click on the "Confirm Payment" button.
Step 5: When paying by card
You will be redirected to our banking partner, Caisse d'épargne. You will then receive an order confirmation email (if you have not received it, we recommend checking your spam folder).
Step 6: Shipping your order.
Upon acceptance of your payment, you will receive an email confirming your order within a few minutes.
Keep this email. It contains the details of your order, your delivery and billing information, the estimated delivery date, and the amount you paid online.
Your invoice will only be issued once your order has been prepared by our logistics center. Once your order has been prepared, you will receive a new email informing you that your order has been shipped. You can then download your invoice in PDF format by clicking on the link in the email, which will redirect you to your customer area.
How to benefit from the advantage codes?
A "discount code" section is located at the bottom of your shopping cart. If you have one of these codes, enter it in the box to automatically benefit from the advantage reserved for you (reduced shipping costs, discount on your order, etc.).
Is there a minimum order?
No, we do not set a minimum order.
IZAC offers free delivery for all orders. Delivery in France takes 3 to 5 business days (excluding weekends and public holidays). This time may be extended during busy periods and sales.
The delivery time of a Product corresponds to the time taken to prepare the order, to which is added the delivery time by the carrier according to the mode of transport chosen by the Customer.
IZAC cannot be held responsible for delays in delivery which are attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.
Metropolitan France, Corsica and Monaco
Delivery is free for all orders over €70 shipped to mainland France, Corsica and Monaco.
Delivery is free for all orders over €70, and otherwise €4.99 is charged for mainland France, Corsica, and Monaco. Otherwise, delivery is guaranteed in 2-5 days (from €13) for all countries except Saint Martin, Georgia, and French Polynesia. For deliveries to French overseas territories and non-EU countries, administrative and customs fees may be applied by the carrier.
DELIVERY TO STORE
You can have your order delivered to your in-store for free using the Click & Collect option. You will be notified by email as soon as the store receives your package.
DELIVERY BY MONDIAL RELAY
At the time of delivery, you have the option to choose a collection point. Select this delivery method to display a collection point map. Then choose the collection point of your choice and you will be notified as soon as your package arrives. This delivery method costs €2.99.
Do you deliver outside of France?
We deliver to nearly 22 destinations in Europe. Below is a list of the destinations we deliver to:
Delivery is guaranteed using Chronopost International services (3 to 8 days).
Germany, Belgium, Luxembourg, Netherlands: €13
Spain, Italy, United Kingdom: €16
Austria, Denmark, Ireland, Portugal: €17
Finland, Faroe Islands, Sweden: €21
Greece, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Russia: €24
Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Romania: €24
Switzerland: €25
Asia: €65
Canada, United States, Mexico: €70
South America: €70
DOM TOM: €70
Africa: €85
What is the delivery time?
Delivery in France takes 3 to 5 business days (excluding weekends and public holidays). This time may be extended during busy periods and sales.
Depending on availability, some items may be shipped separately and at a later date. The following delivery times are provided as a guideline and depend on the date and time of your order, as well as the carrier selected. We are committed to meeting a maximum delivery date, which is indicated to you during validation and on your order confirmation.
Metropolitan France, Corsica, Monaco: 3 to 5 days
Other destinations: 3 to 8 days
What happens if I am not home at the time of delivery?
If the recipient of the order is absent, your package will be delivered to the postal contact point indicated on the delivery notice left in your mailbox. Your package will be kept at the postal contact point for a period of 15 calendar days from the day after the delivery notice was left. After this period, the package will be returned to us. In the case of delivery to a relay point, the package will be available for a period of 7 working days. After this period, the package will be returned to us.
If the delivery time is due to you (the delivery address you provided was incorrect, or you did not collect the package within the 15 days allowed), you will be responsible for the cost of reshipping the package.
Where should I pick up my package?
For every order placed on the site, you will receive an email reminding you of the delivery address you provided. If you are absent at the time of delivery, a delivery notice from the carrier will indicate where you can collect your package.
Can I change a delivery address / delivery contents?
Once your order has been confirmed, you can unfortunately no longer make any changes. To ensure the fastest delivery times, we prepare and ship your order within a few hours of confirming your shopping cart. However, you can change your default address for future orders in the "My details" section of your customer area.
Are the prices shown inclusive of all taxes?
Yes, item prices are inclusive of VAT (VAT applicable in mainland France). Therefore, you will not have to pay any additional taxes for deliveries within mainland France. For orders outside mainland France, when the package intended for export reaches its destination, the recipient will be responsible for paying any taxes or customs duties applicable to the destination country. Details of the taxes applicable to your order are specified in your shopping cart, as well as on your order confirmation and invoice.
What payment methods are accepted?
We accept credit card payments: Carte Bleue, Visa, Mastercard, and American Express. We also accept PayPal and Alma installment payments. Payments by postal check, bank check, bank transfer, or money order are not accepted. ELECTRON cards from the VISA network and MAESTRO cards from the MASTERCARD network are not accepted for online payment on our website.
Is payment secure?
Yes, payment is 100% secure. Transactions made on izac.fr are secured by our partner SystemPay's payment system. All information exchanged to process the payment is encrypted using SSL protocol. This data cannot be detected, intercepted, or used by third parties. It is also not stored on our computer systems. When you are asked to enter your credit card number, you can verify from your browser that you are in a secure area. For your security, SystemPay verifies that the connection with your browser is secure before sending your financial data. SystemPay is a technical service provider and does not handle disputes related to orders. These must be settled directly with izac.fr or your bank.
Are my bank details stored?
No banking information is stored on our site. Your banking information is entered directly onto the secure server of our technical and financial partner, SystemPay. The banking information you provide, encrypted on your own computer, will never be transmitted unencrypted over the Internet.
I would like to be informed of new products in the Izac e-shop
To be sure to always be informed of the latest news, we invite you to subscribe to the newsletter.
My payment is declined, why?
You have up to 3 payment attempts to complete your order. If none of these attempts are successful, your payment will be declined and you will be redirected to a screen on our website informing you that your payment has been declined. Your payment may have been declined for various reasons: an error in entering your bank details, the order amount may exceed your financial reserves, etc.
Contact our customer service to find out the reasons and work together to find a solution to finalize your order. We remind you that ELECTRON cards from the VISA network and MAESTRO cards from the MASTERCARD network are not accepted for online payment on our site.
I paid by credit card and I didn't receive a confirmation email?
If your credit card payment was successful and you have not received an order confirmation email within 5 minutes, please contact our customer service immediately.
Bank verification sometimes takes a little longer and must be validated manually.
If paying by gift card or birthday voucher, the card or voucher code must be entered on the payment page, in the "Payment Information" box.
What are the conditions for paying in installments?
- Payment in installments is eligible for baskets over €100.
- Accepted cards are those issued in France such as Visa, Mastercard and American Express.
- Prepaid, virtual and systematic authorization cards are not accepted.
I would like to pay in installments, how do I do this?
On the payment page, select "Pay in installments with Alma." You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment. There, you will find a summary of your upcoming payments. You will then receive a summary email with the schedule of your payments, followed by a reminder email 3 days before each payment.
Is paying in installments with Alma secure?
Alma systematically performs a 3D Secure verification to confirm that you are the owner of the card used. Your bank will then send you a confirmation SMS or a push notification in your banking app, to confirm that you initiated this transaction and that it is not fraudulent.
Is payment in installments available in your stores?
Payment in installments is available in our stores for purchases of €100 or more, and the eligibility requirements are the same as for our website. Simply ask the seller to pay in installments with Alma, and they will guide you through the process.
I would like a refund but I paid in installments with Alma, what should I do?
Alma is our payment partner, but they do not have access to manage our orders. If you wish to cancel your order or obtain a refund, please contact us at serviceclient@izac.fr.
Do you have any other questions?
Feel free to visit Alma's FAQ (https://support.getalma.eu/hc/fr/categories/360001414839-Client) or contact them directly at support@getalma.eu
How to return an item?
Reimbursement will be made within 30 days from the date we are informed of your request.
Returns are made exclusively by post to our logistics center in Sars les Rosières (full address on your return slip).
Return shipping costs are your responsibility. We strongly recommend returning your item with tracking.
Items must be returned in their original packaging, with their tags and any accessories, in perfect condition for resale. They must therefore not have been worn, washed, damaged, or altered.
To make a return online, go to our website in your customer area, My Orders tab then click on the MAKE A RETURN button next to your order.
You will then have the option to make a return or exchange. Once you have made your choice, you will receive a return label, the amount of which will be deducted from any refund. Refunds are then issued to the original payment method.
Some of our items, due to their special characteristics, cannot be returned.
- Underwear outside their packaging as well as swimsuits
- Cashmere sweaters
Have you received my returns? We'll send you an email as soon as we receive the returns at our warehouse. If you haven't received an email confirmation of receipt within 10 days of your return, please contact customer service and we'll get back to you as soon as possible. We recommend including your package reference number with your message.
What should I do if my package arrives damaged? When I receive my packages, if I believe the packaging shows signs of damage, I have the option of:
- Either refuse the package, it will then be returned directly to my sender;
- Either request a deposit at my post office so that I can open it in the presence of an authorized agent.
If your package has been accepted by a third party, you can still fill out the La Poste contact form. A customer service representative will review your request and you will receive a response within two business days. In any case, you cannot accept the package with reservations.
My item has a defect. Izac pays the utmost attention to the quality of its products. However, if, despite all the quality checks carried out, a defect is reported, we invite you to contact Customer Service at serviceclient@izac.fr to have this problem noted in order to receive a new item or a refund. In the event of a proven defect on our part, you will have the option of exchanging your item (while stocks last) or receiving a refund.
Once your package is returned, your order will be refunded immediately. You will receive a confirmation email once the refund has been processed.
The refund will be made to the payment method used for the purchase (gift card, bank card or PayPal).
If your gift card is refunded, a new code will be generated and emailed to you. Your new gift card is valid for 6 months in-store and online.
When refunding an order, if the card used for the purchase expires, you will be asked for a bank account number. The refund period may then be extended.
Is your refund amount incorrect after return?
We are sorry if we made a mistake with your refund.
If this is the case, you can contact our customer service by email at serviceclient@izac.fr and we will do what is necessary to help you.
The difference in the refund amount may be explained if a promo code or discount was applied at the time of purchase but is no longer valid following the return of the item.
To log in to your customer area, simply go to the "My Customer Area" tab in the top navigation bar. You will be prompted for your email address and password on the home page. The password is the one you provided on your order form.
I forgot my password
If you have forgotten your password, click the link below to be redirected to the forgotten password form. An email will be sent to your inbox with your new password.
I would like to change my personal details.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify, modify, and delete your personal data. This website is registered with the French Data Protection Authority (CNIL) under number 1799476 v 0. You can change your personal details and newsletter options in your customer area. You can also exercise these rights by sending us a letter to the following address or by email:
IZAC Service E-Shop
10 Place Marie-Jeanne Bassot
92 300 Levallois
I would like to track my order.
By accessing the orders section of your customer area, you can track the preparation status of your order.
How do I subscribe to the newsletter?
To subscribe to the newsletter, go to the bottom of the website's homepage. Simply enter your email address and confirm. Alternatively, in your customer area (my customer area), select the "my subscriptions" tab. From this page, you can subscribe to the newsletter and receive new product alerts.
We are committed to you, visitors and customers of our site, to guarantee the strict confidentiality of the personal information you provide to us.
Our cookie policy
In order to process your order, we need to know your customer profile and identify the products you purchase. To do this, we place small programs called cookies on your computer.
Cookies store the duration of your visit, your identity (known through your email and password) and the contents of your shopping cart. After you leave our site, this information is stored for 30 days after which it is permanently deleted from our site.
Protection of personal data
As a merchant site, we collect a certain amount of information necessary to process orders. All of this information is treated with the utmost confidentiality.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify, modify, and delete your personal data. This website is registered with the French Data Protection Authority (CNIL) under number 1799476 v 0.
You can exercise this right by sending us a letter to the following address or by email:
IZAC E-Shop Customer Service
10 Place Marie-Jeanne Bassot
92300 Levallois Perret
Email: serviceclient@izac.fr
You can still modify your personal details from your customer area by logging in using your email and password.
CURRENT COLLECTION
You can exchange your IZAC item for another product of equal or greater value in one of our stores, subject to availability and from the current collection. You have 30 days to visit the store and bring your invoice or e-commerce delivery slip included in your package.
Items must be returned in their original packaging, with their uncut label and in perfect condition for resale (unworn, unwashed, undamaged or soiled, unaltered).
OUTLET & END OF COLLECTION
Items in the OUTLET or END OF COLLECTION categories are exclusively available in our e-shop and OUTLET stores. Returns are only accepted by mail, and exchanges are possible in OUTLET stores.
WEB EXCLUSIVE (including the SALE)
Web Exclusive promotions are only available in our online store. Returns are only accepted by mail, and exchanges are not possible in-store.
We invite you to contact our customer service at 01 77 35 14 72, Monday to Thursday, from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m. and Friday from 9 a.m. to 1 p.m. and from 2 p.m. to 5 p.m. to inquire about size availability in the store of your choice. No refunds or credits are given in store for purchases made on izac.fr
The e-gift card is valid in France only. It can be used multiple times and is sent by email on the date of your choice. It is valid on the entire site or in store (excluding franchisees, Talange and Franconville stores) for one year from the date it is sent to the recipient.
The birthday gift card is worth €15 and is valid for one month on purchases of €50 or more in stores and on izac.fr. This offer can be combined with other current promotional offers.